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Access

RiZE Festival 2018 Access

We want RiZE Festival to be an event that is accessible for all.

At all of our festivals we work closely with the charity Attitude is Everything, who work to improve Deaf and disabled peoples access to live music.

How Do I Apply?

To apply for our access scheme first purchase a standard ticket. Once you have purchased your ticket we ask you to complete and submit an access requirements application form which consists of a number of questions regarding your requirements at the event. Along with this we ask for supporting documentation for validation of your request.

Our Access Scheme allows you to apply for the following facilities:

Wheelchair Accessible Viewing Platform
Accessible Car parking & Drop off pass.
PA(Personal Assistant) ticket – (at no extra charge)
Accessible toilet facilities
Accessible Camping

DOCUMENTATION

Please include one of the following with your completed form;

PIP (Personal independence payment)
DLA – care and/or mobility
Letter from a medical professional
D/deaf or blind registration
The Access Card or equivalent with a +1 Icon for PA tickets
Blue Badge –permitted for parking only requests

Please note any submitted documents are securely destroyed.

If you do not have the above evidence but feel you need assistance to access the festival, please contact us.

Anyone turning up on the day without making prior arrangements may not be able to access our facilities. However we will always try to accommodate any late requests.


PA Ticket Scheme

If a customer is unable to attend the festival without the support from a PA then we will provide an additional PA ticket at no extra cost.

This ticket can only be approved by the Access Team

Please do not buy a ticket for your PA as this will not be refunded if they are approved.

Please apply for your PA ticket using our access requirements application form.

The PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.

Please ensure that you apply for your PA ticket within four weeks of purchasing your ticket. This allows us to plan for the correct number of facilities.


APPLICATION FORM

We ask that customers apply for facilities including accessible toilets, viewing platforms, accessible parking passes and drop off passes and access to the Disabled Access Campsite to ensure that we have the correct level of facilities.

You can also apply for a PA (Personal Ticket) in your application.

PLEASE NOTE Applications will close 2 weeks before the festival, though we will endeavour to process any late requests.

Please ensure you have purchased your ticket before you apply for Access.

 

PLEASE NOTE: There is currently a technical fault with our application and customer email we are looking into this and appreciate your patience whilst we try and resolve the issue, if your matter is urgent please contact the Access team on 0207 009 3490/ 3487.

Access Facilities

Access Guide

We produce a free Access Guide. It contains maps, details and locations of facilities, distances between attractions and other useful information.

Getting to the Event

This will be updated nearer to the festival

Access Entrance

This will be updated nearer to the festival

Campsite

The Accessible Campsite is available to customers who require accessible facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly. You can apply to camp here by completing an Access Requirements Form.

The campsite is located as close as possible to the arena and is staff  by the Access Team 24 hours a day throughout the event. Security personnel and stewards are also based in the campsite.

Disabled Access Campsite Facilities:

Wheelchair accessible unisex showers and toilets
HDU with a raised bed and a hoist above. We do not provide hoist slings so please bring your own slings.
Standard toilets and showers
Drinking water points and accessible sink
Waste-disposal point
Electrical points for charging wheelchairs or mobility scooters
Fridge for secure medication storage

Party Size

As well as you and your PA/Carer, we will allow two friends to camp with you. You must register the number of your group during the application process so that they are issued with the appropriate wristbands to access the Disabled Access Campsite.

Campervans

We can accommodate a limited number of campervans in the Accessible Campsite. To apply to bring a campervan you will be to complete the access requirements form. Once confirmed we will send you a link to purchase a Disabled Access Campervan Pass.

Please note you will need a festival ticket for each person staying the campervan.

Arena – Toilets

Accessible toilets will be situated at the viewing platforms. All toilet locations will be noted in the Access Guide.

We always strive for the highest standards, and employ cleaners as well as servicing companies who are on duty throughout the event. However if you find a toilet in an unsatisfactory condition please inform a member of the access team or a member of our crowd management personnel who are easily identifiable by their numbered tabards.

While we actively discourage non-disabled customers from using these facilities not all of the toilets are locked or guarded the entire time. We respectfully ask personal assistants with disabled customers not to use the accessible toilets.

Arena – Viewing Platform

There will be a Platform Manager based in the Arena who can assist with any problems or queries.

There are a limited number of seats on the viewing platforms. Seating is provided on a first come first served basis. However access customers are welcome to bring their own chairs.

Personal Assistants are welcome to use the seating on the platforms unless an access customer requires a seat.

The viewing platforms have a very limited capacity and is strictly for access customers plus 1 PA only.

To book your place on the viewing platform you need to complete the Access Requirements form.

There is a wheelchair accessible ramp at the viewing platform.

Charging Points for Wheelchairs

These are available at many of the viewing platforms. Please check the Access Guide for the exact locations.

Hearing (Induction Loops)

There will be induction loops for D/deaf customers at the access check in gate.


I have applied – what happens next?

We will process your application within 4 weeks of receiving your form and any supporting documentation. We will send your confirmation letter by email once your application has been approved. Your confirmation letter will detail the facilities that you have requested access to and will confirm your PA ticket if you have applied for one.

This confirmation letter is also in lieu of a PA ticket and must be printed off and brought with you as proof.

You will also be sent an Access Guide in the week leading up to the event detailing event arrival, updated information and site map showing the accessible facilities.

If you have applied for and been approved a car parking pass you will receive this at the same time. Car passes are uniquely coded to the purchaser and must be printed off and placed in your vehicle with all the required details filled in.


Useful Information

APPLICATION FORM

PLEASE NOTE: There is currently a technical fault with our application and customer email we are looking into this and appreciate your patience whilst we try and resolve the issue, if your matter is urgent please contact the Access team on 0207 009 3490/ 3487.

Medication

If you need to bring medication with you, please bring a doctor’s note or a prescription for it if it is not easily recognisable. Please contact the access team should you need more advice or guidance. We will be able to store medicine in our fridge at the check in cabin.

Effect Lighting

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Chairs

There will be limited chairs available for use on the viewing platform. We recommend that you bring your own folding chair to the event. If you want to take a chair into the arena you need to tell us in advance.

Security & Safety

Crowd Management Personnel are clearly identifiable by their numbered tabards/shirts. They are all issued with a staff handbook so should be able to answer most questions. They are briefed on all aspects of the event and are able to assist and give information.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.

Temporary Impairments

Please note that our access customer facilities cannot cater to people with temporary impairments such as broken bones, recent injuries and pregnant women. The facilities are for the specific use of access customers and we kindly ask that you please respect this.

If you have a temporary impairment at the time of the festival we advise the following:

·         Comfortable footwear

·         Wet weather and warm clothing

·         Sun screen and sunglasses

Medical and welfare facilities are available to everyone.

There will be signed First Aid points located across the festival site

Contact Us

If you require further assistance or information that cannot be found on the website, please contact a member of the access team:

Post: Access Team, Live Nation, Regent Arcade House, 19 – 25 Argyll Street, London W1F 7TE

There is a technical fault with our application and customer email we are looking into this and appreciate your patience whilst we try and resolve the issue, if your matter is urgent please contact the Access team on 0207 009 3490/ 3487.

Our phone lines are open from Monday – Friday 10am – 6pm. (If lines are busy please leave a message and we will get back to you.)